Liverpool John Lennon Airport voted as one of the best in the UK in Which? annual survey

Liverpool John Lennon Airport has been voted amongst the top airports in the UK once again in the latest Which? annual airport survey. 

It has been named a Which? Recommended Provider for the fourth year in a row but narrowly missed out on the top spot for what would have been the third consecutive year, beaten by Exeter Airport. However in coming second it is the best of the rest, beating all other large UK airports.

Earlier this year, Which? surveyed almost 6,000 passengers – Which? members and members of the public – about their airport experiences over the previous 12 months. Passengers were asked to rate the airports across 10 categories including customer service, wait for baggage, security queues and availability of seating as well as range of shops and food outlets. 

Over the past 12 months Liverpool Airport has installed the latest generation security equipment and introduced a range of new and upgraded food and beverage areas In the Departure Lounge and subsequently achieved a Which? customer score of 78 per cent in their latest survey. Passengers praised a quick, efficient process and friendly staff, with Liverpool scoring an impressive five stars for security, bag-drop and check-in. One traveller praised the security process as “consistently quick and hassle-free”. Another passenger praised the airport as “Efficient, clean, easy to navigate, good facilities.”

Liverpool John Lennon Airport’s CEO John Irving commented:

“After a period involving a host of developments and improvements, it’s a tremendous achievement to once again be acknowledged by the travelling public as one of the best airports in the UK and to be a Which? Recommended Provider for the fourth consecutive year.

We’ve just had our busiest summer ever with passengers enjoying our renowned passenger experience and today’s news is something that everyone who works here is really proud of and is a reflection of all the hard work put in by our staff alongside our dedicated third-party operators.”

Find out more about Liverpool John Lennon Airport here.

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