Liverpool ONE's Christmas Concierge service is back - The Guide Liverpool

See our video services!

Liverpool ONE’s Christmas Concierge service is back


Christmas shoppers offered free concierge service at Liverpool ONE

Festive shoppers will be given an extra helping hand this Christmas as Liverpool ONE’s Christmas Concierge makes its return.

Launched last year to help customers tick everything off their Christmas shopping lists, the service is back with a 10-strong team ready to lend their expertise.

From signposting visitors to the best places for the perfect gift to assisting with restaurant bookings, the initiative kicks off on Saturday 23 November, with the team setting up base on Peter’s Lane and Upper South John Street.

Running every day until Christmas Eve, the Christmas Concierge will also give recommendations and information about the city’s attractions, as well as offering shopping bag-laden visitors a helping hand back to their cars. Customers are also invited to enjoy Liverpool ONE’s free ‘hands-free’ shopping service where they can securely leave shopping bags and collect them before heading home.


Donna Howitt, Marketing Director at Liverpool ONE, said: “The festive season is well and truly underway in Liverpool, but the countdown to Christmas can leave some us spoilt for choice as we struggle to think of the perfect gifts for our loved ones and try to squeeze in all those festive social events.

“Our Christmas Concierge was a huge success last year and we found that shoppers really loved the chance to have that personal experience and get expert advice.

This year’s service is bigger and better, so we’re looking forward to kicking it off and offering really practical ways of helping customers get the most out of their trip to the city centre, whether it’s for shopping, leisure or both!”

Also among Liverpool ONE’s festive line-up this year is the arrival of the Polar Adventure, a magical land train experience that transports passengers to the North Pole for a ‘polar pop-party’.

Installed on Chavasse Park, the Polar Adventure gives visitors the chance to try out festive-themed arts and crafts and enjoy a hot chocolate, as well as taking part in a story-time session.

Much-loved favourites such as Bar Hutte – complete with festive ‘carol-oke’ – is also back underneath the iconic, 30 metre-tall Christmas tree on Paradise Street, offering live music and a tempting menu of festive cocktails

Donna added: “We’re incredibly proud of our calendar of events this year and feel there really is something for the whole family – the Polar Adventure is magical activity for young children, while the grow-ups love Bar Hutte and, of course, the Christmas Concierge have lots more advice and top tips to share for the whole family.”

For more information about the Christmas Concierge, visit:

To book tickets for the Polar Adventure, visit:

Get all of the latest news for Liverpool and beyond here.

Got a story you would like to share with us? Email us at [email protected] and follow us on TwitterFacebook and Instagram for regular updates for Liverpool.

Article Gallery


Share -

Stay updated

Sign up with us to receive the latest news, straight to your inbox!

| Designed & Hosted with by Cyberfrog Design Web Design Liverpool