Mersey Ferries introduces self-service kiosks and flexi tickets for easier travel

The iconic Mersey Ferries is stepping up its game with the introduction of new self-service kiosks and Flexi Tickets.

This move, part of Mayor Steve Rotheram’s vision to simplify and make public transport more affordable in the city region, aims to enhance the overall travel experience for passengers on Mersey Ferries.

As of now, self-service kiosks have been installed at all terminals, to aid the existing staffed ticket service. Passengers can conveniently purchase tickets for ferry services, as well as combined tickets that include access to The Beatles Story and bus sightseeing tours, right from these kiosks located at Seacombe and Pier Head Terminals.

One of the most exciting additions to Mersey Ferries’ ticketing options is the introduction of the Flexi Ticket.

This solution is designed to cater to passengers who travel during peak commuting times. With the Flexi Ticket, travellers can purchase six or 10 crossings in advance, without any time commitment for their use.

This flexibility makes the ferries the most cost-effective one-way option for crossing the river during peak hours. Additionally, regular monthly and quarterly ticket options are also available for those who prefer a more traditional approach.

The machines are part of a wider £13m investment into revolutionising public transport ticketing across the Liverpool City Region, reinforcing the Mayor’s commitment to provide a London-style transport system making journeys smoother, quicker and more affordable.

The plans include introduction of a new contactless tap-and-go system that will operate on trains in 2025 and will automatically give passengers the best price for their journey.

Councillor Liam Robinson, Portfolio Holder of Transport for the Liverpool City Region Combined Authority, said:

“The first phase of the new smart ticketing roll out at Mersey Ferries has gone exceptionally well with passengers quick to uptake and embrace the new service. It brings encouraging news for next phase due to arrive on the trains later this year. 

“With improved services across the network and simpler, clearer ticket pricing that ensures people always pay the lowest fare possible, moving around the City Region has never been simpler on public transport, making it the preferred option for many.” 

More than £7,500 worth of tickets have been purchased using the kiosks since their introduction at Seacombe and Pier Head Terminals.

Mersey Ferries self-service ticket kiosks have been installed to create an alternative option for customers who know which tickets they would like to buy. Customer Service Officers will continue to be visible and available within the terminal buildings to support passengers who need additional information before booking, or who may have concessions. Tickets can also be booked online.

For more info on Mersey Ferries click here.

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