Merseyrail named best Regional railway for 8th year running with prestigious award

Once again being recognised as the best-performing regional railway in the UK, Merseyrail won the Golden Whistle Award.

Created by the Chartered Institution of Railway Operators (CIRO) in partnership with Modern Railways, the Golden Whistle Awards recognise operators that deliver exceptional reliability and customer service.

Held in London, the ceremony named Merseyrail as the UK’s most reliable regional railway, showcasing its consistent hard work and commitment.

Merseyrail operates more than 600 trains across 69 stations within the Liverpool City Region. It delivers one of the most affordable and dependable rail services in the country.

This dedication is reflected in Merseyrail’s 93% customer satisfaction rating, which is measured by the Transport Focus Rail Customer Experience Survey and is one of the highest scores in the country.

Neil Grabham, Managing Director at Merseyrail, said:

“Winning the Golden Whistle for the eighth consecutive year is a remarkable achievement for our network and our people. It speaks to the care and dedication our teams take show in their work every single day. We are proud to serve the Liverpool City Region, and we will continue working hard to deliver a reliable and welcoming railway for the communities we serve”

This award is just the latest honour of many, high-profile awards for Merseyrail with the operator being named the UK’s most family-friendly rail company for the past two years and winning two National Rail Awards in 2025. This also includes recognition as a ‘Great Place to Work’ and for its approach to accessibility.

It’s on-going success not only brings benefits for the customers but these wins also supports the economic growth of the wider Liverpool City Region.

Find out more about Merseyrail here.

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