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The Clatterbridge Cancer Centre has been rated one of the top six hospitals in England by patients who took part in the CQC’s latest National Inpatient Survey.
In the 2020 inpatient survey, The Clatterbridge Cancer Centre was one of just six hospitals nationally – and the only hospital in Cheshire and Merseyside – to achieve the ‘Much better than expected’ ranking.
The survey covered inpatient services at both Liverpool and Wirral, prior to the new flagship hospital opening in Liverpool in June 2020. The survey involved 137 hospitals in England and patients who had spent at least one night in hospital were asked to take part.
The new 11-storey hospital has 110 individual en-suite rooms where patients can receive highly specialised cancer care, including chemotherapy, immunotherapy, radiotherapy and stem cell transplants.
Patients scored the hospital particularly highly for the quality of the care and treatment they had received, for the support they received when they were ready to leave hospital, and for the ward environment – for example, making sure they weren’t disturbed by noise at night.
Clatterbridge achieved the top scores in the country for several areas; including patients saying they had enough privacy when being examined or treated, and that hospital staff had given them good explanations of what to expect during treatment and on how they may feel afterwards.
The Clatterbridge Cancer Centre also achieved the highest scores nationally for making sure that patients had the right support in the right place, in terms of equipment or adaptations at home when they were ready to leave hospital.
Julie Gray, Chief Nurse at The Clatterbridge Cancer Centre, said: “Patient feedback is an incredibly important indicator of the quality of care we’re providing so it’s fantastic to hear that The Clatterbridge Cancer Centre has scored so highly in this national inpatient survey.
“Moving the inpatient facilities to Liverpool has enabled us to provide more patient-centred care, which is reflected in the scores being better than expected in a number of indicators.
“However, we are always looking at how to improve further so we will be working on those areas where there is opportunity to further enhance experience for our patients and carers over the next year.”
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