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NHS 111 will direct people to the most appropriate health service which may include a walk-in centre, GP practice, pharmacy or hospital.
If patients are assessed as needing to attend a hospital Emergency Department then they will be given a booked time slot.
People should still dial 999 as normal in a medical emergency.
The enhanced 111 service which has now launched and is part of the national NHS 111 First programme, applies at:
“By asking patients to contact NHS 111 first, they will be treated in the right place, right time, first time.
“If patients need hospital care then NHS 111’s booked time slots will help ensure that they are safely socially-distanced in our Emergency Departments.”
“NHS 111 will help to reduce waiting times for patients, ease pressures on staff and ensure we are fully prepared for the busy winter period. We are still here for emergency care but if it is not an emergency then please contact NHS 111 first.”
The NHS 111 service provides people with access to a trained professional and a clinician if needed.
Nationally around 70 per cent of people attending Emergency Departments had just walked in and the majority of those could have been seen through other services such as an urgent treatment centres, GP practice or a pharmacy.
Emergency Departments treat patients in order of clinical priority. Patients who walk into the Emergency Departments without contacting NHS 111 First will still be seen, but those with appointments from NHS 111 will be given priority, unless those patients have a greater clinical need.
This means that contacting NHS111 first is the quickest way for patients to get the care they need.
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